Returns & Refunds
Return Policy
To complete your return, we require a receipt or proof of purchase. Please read carefully about our Return and Refund Policy before make the order:
Our return and refund policy last for 15 days. If 15 days have gone by since you receive the product(s), we can’t offer you a refund or exchange.
-All purchases Shoes can be returned within 15 days after you have received the last package of your order.
-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. Otherwise, it can not be sold in second time.
If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for the return shipping fee.
Items that do not meet these criteria will not be considered for return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.If the buyer needs to cancel an order after the items have been sent out and are in the logistics update phase, please email jacky@Designfromlife.com within 12 hours, and we will contact the logistics company to cancel the goods shipped to the destination.
All returns are subjected to 20% Logistics fees + Cost of the product etc. We will issue the partial refund of the initial order less 20% of the original purchase to the payment method that you used when placing the order.
2.The order cannot be canceled if it has been in the logistics update stage for more than 12 hours.Or users who want to return after receiving the shoes,Size, or don't like it. please make a Returns and refunds request.If there is a problem with shoes, please take pictures and videos and reply to us.please email jacky@Designfromlife.com All returns are subjected to 30% restocking fees. We will issue the partial refunds of the initial order less 30% of the original purchase to the payment method that you used when placing the order,The Buyer is responsible for the return shipping fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original
3.Special circumstances:However, due to a problem with the address filled in by the buyer, the courier has arrived at the specified location for delivery and cannot successfully reach the buyer, resulting in a failure.
All refunds are subject to 30% of the logistics costs + cost of the product etc. We will send a partial refund of the initial order minus 30% of the original purchase amount to the payment method you used when placing the order.
packaging
If your product is damaged please take photos and a video then send them to jacky@Designfromlife.com，After confirmation, is there any quality problem in our delivery. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this,The Buyer is responsible for the return shipping fee.
Shipping fee
First, you will be responsible for paying your own shipping costs for the returned items. Secondly, the transportation costs we actually paid to deliver the items cannot be refunded, and it will be deducted from your refund. Special note: Please consult with us before deciding how to return the goods. We only accept return and refund and will never accept a refund by chargeback.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
24-hour refund
1. Can be returned to our shipping warehouse, the shipping cost back to China is very high
2. You must choose a logistic express channel that can clear customs. If you choose logistics that can't clear customs for us, we won't be able to receive the shoes and we can't give you a refund
We suggest you use:: DHL or FedEx to deliver to our warehouse
3. If you want to return the goods for a refund, we will send you the return address and then the refund will be given to you after we receive it. However, for returns Any questions, size, quality, don't like, etc, the customer must bear the shipping cost.
4.Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers. After you made an order to us, you will receive an automatic email confirming your order. From that point, you will notice if you need to make adjustments to your order. Please note that when you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it will be too late to make any changes.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less 20-30% of the original payment, within a 2-3 business day.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jacky@Designfromlife.com
Exchanging (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a request together with a photo or video of the product to:jacky@Designfromlife.com
Depending on where you live, the time it may take for your exchanged product to reach you may vary,The Buyer is responsible for the return shipping fee.